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Ernest

1 reviews | Active since Oct 2025

30 Oct 2025, 11:45

Call center pests yo...

Call center pests you despite repeated requests not to and giving the company a bad rep.

0
Replies (6)
Old Mutual
Old Mutual's reply30 Oct 2025, 11:52
Official
Good day Ernest, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management

Best regards,

E
Ernest's update30 Oct 2025, 12:03
Reviewer Update
Thank you. You provide a great service to those of us in need and having the call centers sour a good company is not right.
Old Mutual
Old Mutual's reply30 Oct 2025, 12:55
Official
Thank you so much for your kind words. We truly appreciate your understanding and feedback. We’ll be sure to share your message with our team, we’re always working to improve our service and ensure every interaction reflects the care and support you deserve.

Kind regards
Old Mutual Complaints Management

Best regards,

Old Mutual
Old Mutual's reply30 Oct 2025, 15:07
Official
Good day Ernest

Thank you for your review. We’ve sent you an email from *** regarding your query. Kindly check your inbox and junk/spam folder to ensure it was received.


We look forward to your response so we can investigate accordingly.

Kind regards,
Old Mutual Complaints Management 

Best regards,

E
Ernest's update30 Oct 2025, 15:15
Reviewer Update
I have rep**** and thank you for the prompt action.
Old mutual provides a valuable service and I am glad that they still care.
Old Mutual
Old Mutual's reply30 Oct 2025, 15:33
Official
Your response has been received, please be advised that this matter is being attended to and further feedback will be provided via email.

Regards
Old Mutual Complaints Management

Best regards,