BJ
Bontle J
1 reviews | Active since Dec 2022
13 Nov 2025, 13:27
*****
I called an old mutual call centre amd requested to add my new born on my policy, it was in may. Instead of adding on my existing policy the consultant opened a new policy which is deducting 418 for the same cover as the one I have which I am paying 275. I went to the branch twice they opened a ***** case twice since August till now they are deducting money from my salary close to 700 for 2 funeral polocies and no response. Old mutual is a ****mer company. The consultants who are helping me are saying I should cancel and if I do I won't get back the money deducted from me. I am fed up with this it has been 7 months now without any sort of help
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Old Mutual's replyOfficial
13 Nov 2025, 14:13Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply13 Nov 2025, 14:13
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management