VB
Vennessa B
1 reviews | Active since Aug 2022
09 Jul 2025, 12:50
*****
Old Mutual has since not refunded me. They deducted twice on my payslip and committed ***** as I never had any policy with them.
They deducted in 2022 and they are doing it again. I was promised a refund with 30 days, 30 days later they are not replying to any of my emails
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Replies (2)
Old Mutual's replyOfficial
09 Jul 2025, 13:04Good day Vennessa,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply09 Jul 2025, 13:04
Official
Good day Vennessa,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
VB
Vennessa B's updateReviewer Update
09 Jul 2025, 13:07Thanks you for your response. I have given you enough time to investigate please send my money I need it. The 30 days you promised to send money by has lapsed and you are no longer replying to my emails
VB
Vennessa B's update09 Jul 2025, 13:07
Reviewer Update
Thanks you for your response. I have given you enough time to investigate please send my money I need it. The 30 days you promised to send money by has lapsed and you are no longer replying to my emails