CF
Collin F
1 reviews | Active since Mar 2021
15 Dec 2025, 12:02
***** BY OLD MUTUAL
I sent money (R300) to my fiancé Capitec Account so that she can buy sanitary pads. Old Mutual teamed up with Capitec to take away the little that she needed. She has got nothing to do with Old Mutual. This is *****, happening between Capitec and Old Mutual. It is so damn difficult to even receive help from Old Mutual when she calls. How the hell do you approve a document without an ID, fingerprints, proof of address and a Person's Presence? Old Mutual people, no matter how small that money is, RETURN IT.
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Old Mutual's replyOfficial
15 Dec 2025, 12:19Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply15 Dec 2025, 12:19
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management