********* business practices

I cancelled my funeral policy 19th of March,end of March old mutual debited my account. The guy who cancelled my insurance at Sandton branch said if it goes out ,I can reverse it at the bank. I went to the bank was told they can't reverse it I must go to old mutual. So the guy **** the same way he **** by writing the reason for my cancellation was affordability when I said it's bcos old mutual treat people like filth I want my money back ,I don't have money to give freely to old mutual. Pay back my money urgently