********* business behaviour

I've been battling for years to get Old Mutual to stop making unauthorised credit enquiries as if I am applying for credit each month without fail. I have escalated the same nightmare for years and keep getting promises that they will fix it and that it's a systems error. The issue here is that the repeated, unauthorised hard inquiries keep negatively impacting my credit record and score. I have proofs communicating this to old mutual every month with no fail as well as their responses to me from a Kirsten Alexander. I don’t know what to do anymore. This is ********* and I’ve copied in the old mutual’s ethics department to resolve this torture and ********* bullying. I have also copied in ombuds because this has been a stressful monthly life for the past few years, because OM keeps unrelentingly logging these credit queries every month with no fail on ALL credit bureaus platforms.

As I write now - I received a message from credit score and experian that there's a fresh enquiry on my profile by OM I need this to be resolved ASAP and STOP