Broke disappointed client

Old mutual Ghandi Square their service is pathetic and unprofessional.

I have a green light savings plan with them, i was debited monthly however i couldn't meet my commitment for the month of Feb which resulted in me arranging for them to double debit me for the month of March. On the 22.03.2019 i went into the branch to cancell this plan and was advised that its already late meaning that the debit order would go through however we will reverse it.

I understood it and had no problem, the debit order of R630 X2 was debited from my account. I contacted their CC and was advised that it takes 30 days however if i need my money immediately i may vosit the branch.

I visited the branch on the 10.04.2019 and was advised that my money will be in my account with 48 hrs which was not the case. Its been 5 days now and they have only reversed just R630 which they were supposed to reverse R1260.

Their service is sickening and depressing.