Bring back my premium

My grandfather passed away in August and did not qualify for a funeral claim as it had not been 6months yet. Old mutual told me I would receive my premiums it failed to tell me that they would still deduct my premiums. I went to claim my premiums and was told the money would get into my account within 48 hours after 5 full days there was no money and I was told the money was put in my account, so they launched an investigation. I eventually got my 330. They deducted 330 again from my account on the 31st of August I called them 3 times with the operator hanging up on me twice. They told me they would refund me in a few days it's been 9 days and they have failed to refund me and my calls go by without getting answered I have to pay 110rnd to and from the nearest old mutual so I have to call. You a very inconsiderate. I love old mutual so much, but they have disappointed