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1 reviews | Active since Jun 2011

19 Sept 2017, 15:23

Breaking the Section 14 Law

Section 14 Law states it must be completed in 180 days. On 27 September the deadline expires and I will lodge a complaint on behalf of my client at the Ombudsman.

Check timeline of events:

27 March 2017 10:39 AM – Send in requirements. 10 April 2017 09:50 AM – Ask how far in process. Also asked if they have everything, they said yes. Mon 22/05/2017 11:12 AM – Phone and they said there is still requirements outstanding. So I send the last requirement in. 22 June – Phoned they are waiting for the form H from there section 14 department. 28 June 2017 10:31 AM – Form H was send to Liberty. Wed 30/08/2017 11:01 AM – Asked Old Mutual when will they send us the form J. It’s in process. 29 August – Phoned again they don’t know why they have not yet send me the form J. They will escalated it to the section 14 department and send it to me. 7 September – Phoned again still no form J took a reference : Jeraad ( As they don’t give ref numbers only the person you spoke to ) 19 September – Still waiting for Form J.

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Replies (2)
's update27 Sept 2017, 10:03
Reviewer Update
Unfortunately OLD MUTUAL did the following: They contacted me on Twitter asking for further info. Then someone called my office a day later to say she will contact us again with a solution after her investigation. The call with a solution never happened. As before, a automated email was sent asking us for all the information that was submitted to date and that was acknowledged as received. Passing the buck. Old Mutual is the worst company to work with. ***********, arrogant and not a clue where they are heading.
's update27 Sept 2017, 10:03
Reviewer Update
Unfortunately OLD MUTUAL did the following: They contacted me on Twitter asking for further info. Then someone called my office a day later to say she will contact us again with a solution after her investigation. The call with a solution never happened. As before, a automated email was sent asking us for all the information that was submitted to date and that was acknowledged as received. Passing the buck. Old Mutual is the worst company to work with. ***********, arrogant and not a clue where they are heading.