Breach of contract

I am not really happy with the service!!!!! I called in I think 2 weeks after taking the funeral cover to cancel it because of my financial problems. I spoke to the lady by the name of Jackie Maarman who assured me that it has been cancelled, I asked her to send me proof via email to show that indeed it has been cancelled and she said Old Mutual doesn't do that (give out cancellation letters) and when I asked her if she is sure I won't get debited in May she said \No it won't because she has cancelled it". On the 28th at 02H30 in the morning my account was debited by Old Mutual!! First the R141 and 2 minutes later R200. I call in on the 29th and the other lady whom I spoke to tells me Old Mutual does give out proof if a client requests it and that my policy was never cancelled"