LE
Lauren E

1 reviews | Active since Nov 2018

24 Nov 2018, 14:49

Breach of contract

Upon checking my banking transaction history I saw that Old Mutual Finance attempted to debit my account on the 23/11/2018. This is unacceptable as my agreement for their debit order is the 30th of each month! They have no right to deduct money on a date they deem fit without my consent!!! I do not even get paid by that date! And this when my account is up to date with the organization. I am furious! This is ******* and I will not stand for it! Whatever funds I have left in my account at this date is not for their deduction and I feel this is a breach of contract!

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Replies (1)
Old Mutual
Old Mutual's reply26 Nov 2018, 09:35
Official
Dear Lauren 

We received your review of 24 November 2018. 

We are sorry to hear about your service experience.  We referred the matter to Old Mutual Finance Complaints department for investigation.  They will contact you to resolve.

Kind Regards
Complaints Management