Branch always offline and sitting with a problem

Last week several times I went into the Old Mutual branch in Potchefstroom. To my disappointment I kept getting offline systems and I'd wait in hope the system to get back. Tuesday I spent 2hrs waiting for the system but to no luck. Then I was told to use the whatsapp option... I have been waiting for my requests to be processed and completed but 7 days later I sit with my request not being processed and I fear wasting petrol and driving to a branch that is always offline and the app is also useless.