GC
Gerard C

1 reviews | Active since Jul 2012

18 Dec 2018, 16:12

Bottom of the Barrel Service

Is there anyone that wants to retain me as a customer.

Unable to get through to the Consultant / financial Advisor or the Branch manager , they have no idea of Customer Service / customer care , My plea and cries for help are falling onto deaf ears , been struggling since August to get my Affairs in Order , i have been more than patient. its now 5 months and still being double billed, been back and forth to the branch for two months.

I Have threaten to air my poor customer experience publicly on Social Media platforms , however the sentiment i have received is that they are not interested in my business and i can take it elsewhere.

I have requested to speak to someone senior and still waiting , its been more than a month, i do not wish to deal with agents or with the Financial advisor or the Branch Manager .

My Momentum RA still hasn't been Section 14 to my new Old Mutual RA account My Old Mutual RA account still hasn't been section 14 to my new OM RA account i was told this will take up to 5 months , it is now 5 months ?

please help Customer Care or Head Office - unhappy and disgruntled customer

0
Replies (1)
Old Mutual
Old Mutual's reply19 Dec 2018, 08:38
Official
Dear  Gerard 

We do apologize for the service your have experienced. We will investigate and contact you directly to resolve.

Regards
Thabiet Mintin
Complaints Management