Blantantly delaying cancellation of policy

On the 25th of Nov 2015 I sent through my letter to surrender my policy, signed as requested by Old mutual. On the 1st all of my paperwork was sent through via e-mail. On the 1st I questioned once again if all was in order and if anyone paid attention to it. I was told by Lucida that she would sent it on as NO one even attempted to open the mails. On the 3rd I received a call stating I did not put the no on the paper and they will not put it on there, I have to do it myself and resend the cancellation form. Then the same day I receive a mail stating that it is being attended to and the processing of cancelling and paying out as it is below R 7000 would take between 7 to 10 days. Today when I phoned, I got told it was cancelled only made paid up yesterday!!! And that it would now take between 2 - 8 days to process the payout??? Is this service? I am sorry too many people spilling lies. I have had enough and will now take it up with the long term insurance ombudsman. As NO one is willing to take responsibility or acting upon instructions. It has been delay upon delay with nearly no response what so ever. This is how you are being treated by Old Mutual. What is next????