Blame it on COVID, not incompetence!

I requested a transfer of my employer pension fund to the old mutual preservation fund.This took old mutual over 1 month to do.In the meantime, I had issued an instruction to withdraw these funds unknowing that the transfer had not yet taken place.Their self service platforms were useless and their agents had no clue what was going on.I've never experienced such ****ty customer service.Blame everything on COVID, including incompetence!