BIDVEST FAILURE

I CLAIMED MY 2 POT SAVINGS AT GEPF ON THE 4 SEPTEMBER 2024 BUT TILL NOW I HAVE NOT RECEIVED MY PAYMENT REASON BEING THE BIDVEST BANK CANNOT BE VERIFIED BY GEPF. I AM AN GOVERMENT EMPLOYEE MY SALARY IS PAID I THIS BANK MONTHLY I AM SO DISSAPOINTED WITH BIDVEST AND I AM CHANGING MY BANK ASAP AFTER I HAVE RECEIVED MY CLAIM.