Bheki at Sandton branch as well as Old Mutual's call centre, useless

After 3 attempts via email to you now as I have not heard back from you. I have now involved my husband who will deal with this matter and you don't seem to want to work with me, but you were very quick to get me into the office to sign policies and also told me if I ever need to change anything from my side or if I have any questions etc. I am more than welcome to email you... this is attempt number 3.

I emailed you, Bheki on the 26th of July 2017, with my new bank details and contact number. The beginning of August a debit order went off of my Nedbank account after sending you, Bheki, my new Capitec bank details requesting that the debit orders go off of that account as of 1 August 2017, obviously you ignored my email because I never got a reply from you, which is very unprofessional, which resulted in my debit order not being able to be processed.

Then on the 11th of August I emailed Lailaa at the customer service center and I forwarded the email to you which I had sent to Bheki and I also requested that only 1 month premiums go off on the 1st of August and not 2 months premiums. Two premiums went off of my Capitec account as well as a premium on my Nedbank account, which put my account into a negative balance.

I request urgent feedback regarding this matter.