BEYOND PATHETIC SERVICE

I lost my mother on 13 July 2021.I processed the death claim benefit 2 days after via Whatsapp.After a few days i called in and on all occasions was told waiting period is 15days.On 4th August i received a email to complete a death claim form which i did and sent back on Thursday 5th and did a follow up on 6th August with Mogamat Harris who the sent all documents to claims department.11 August i did another follow up on how far my claim is just to find out that my claim is still in a pending status.So what happened to the 15 days promised as a client because it seems as if its going to 150 days. Every month there was no issues with my debit order but now that i need to claim there are a million issues regarding my claim.I want this sorted out ASAP because its been almost a month and i have people that need to be paid.I hardly have food in my cupboards to feed my children,so i need to borrow money from people to feed my children where as i have money.I would not recommend Old Mutual to any of my family,friends or colleagues.If i have not received feedback by 9 AM tomorrow morning i will be going to the newspapers.