Beyond pathetic service!!!!

I had a retirement fund with these pathetic people. Couldn't afford to pay the monthly premium due to unforeseen circumstances, so I had to cancel it. Old mutual gave me the process to follow, I left out on digit in my tax number so the tax directive was decline. They told me to contact SARS to get a proof document which stated my correct SARS number, which I had done. SARS advise that they should go ahead and apply for my tax directive. I cancelled on the Monday, July 29, 2019 12:35PM, received a mail that the tax directive was declined on, Fri, Sep 6, 1:48 PM. I then called in, asked the person what I needed to do, and they said to get proof of the correct Tax number from SARS and email it - I did that. Kept calling in multiple times, for updates and feedback, emailed numerous times, no one gets back to me. I spoke to a call center agent called Mickyle Pedra, and advised that nothing has been done since I sent through the document to them, same as my emails have gone unanswered - none of these people had done anything to resubmit my tax directive again after receiving all the info. Mickyle promised to expedite and sent me an email that it has, on the Mon, Sep 30, 10:48 AM. I emailed again after this to ask for feedback and nothing has been done, I called in now again to find out - since I last spoke to this Micklye person, nothing has been done to expedite my case! I have no policy with OLD mutual any longer, yet it's been almost 4 MONTHS and nothing has been done to get my funds paid back into my account!!!! NOTHING! I keep getting, "We will expedite through to the relevant department!" EVERY SINGLE TIME I CALL in, yet I my money sitting with this pathetic company and just holding it for god knows how long till they decide they are ready to assist me! *** kind of service is this!!!!!!!!!!!!!!!!!!!!! No concern for their clients none what so ever! No sense of urgency!!!!! OLD MUTUAL has been the most pathetic experience I have ad with a company!!! After 4 months, I am still waiting for a tax directive to be submitted from their end, my money to be paid out and nothing has been done for 4 MONTHS!!!!!!?????