Beyond my expectations

My Mom passed away in the 22nd of February and because of a delay I only received the death certificate on the afternoon of the 25th. I proceeded to the Old Mutual offices and my first point of contact was a security official.He enquired about where I needed to be and after I informed him that it was a funeral claim he promptly sympathised with me and gave me a few words of encouragement.I then met with Sipokazi Nguta who was delightful to deal with.She was patient and sympathetic and assured me that everything was in order. Once my claim was complete, the lady whom I had initiated my policy with telephonically, Marsha November arrived to offer me comfort and to finally meet her in person.I left the office and within an hour my claim was processed and paid out.It certainly relieved my anxiety of whether the funds would be available before the funeral took place. I could not have asked for a more seamless and hassle-free experience in my time of bereavement. Old Mutual completely exceeded my expectations.Thank you so much to each and every one who made it so bearable!