Beyond frustrated

A week later and I ve sent about 3 follow up emails and no response from Old Mutual claims dept. The complaints dept also just escalated last week and then told me to give until today if I have not received feedback. No feedback and complaints dept emails today to say it's been escalated????? So what has been done in the last week??? The same as what was done between May and July on my claim - NOTHING. I am fuming! It's very concerning to me that you need to trust this company with your well earned money for when you need it in future - just to be treated like this after all my years of loyalty. I only Thank God I didn't need this money for an urgent life threatening reason as We all know that the outcome would have been detrimental.... disgusting service and this is no way to treat your clients.

I received a phone call Friday afternoon at 15h00 to be told ONCE AGAIN it has been escalated with no real feedback. Sent a msg yesterday morning - no acknowledgement or response at all from Complaints, I also emailed the Claims email address (which I've been using since May) and the claims email have just stopped responding since about a week ago. I've sent about 4 / 5 emails requesting feedback. Rest assured now I will be moving my policies to a new Service provider. I refuse to go through this again... it's a joke

And still I await any sort of feedback! Old mutual are quick to respond on Hello Peter but I can tell you they've done nothing up until today to resolve my issues.