cH
charl H
1 reviews | Active since Mar 2009
11 Dec 2024, 08:51
better service at the wimpy!
Cant be bothered to respond! 5 days for me to chase you. honestly better service at the wimpy! Al I want is the shares to be transferred into my name as per my email!
Helpful (0)
Replies (10)0
Replies (10)
Old Mutual's replyOfficial
11 Dec 2024, 09:16Good day Charl,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply11 Dec 2024, 09:16
Official
Good day Charl,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
cH
charl H's updateReviewer Update
11 Dec 2024, 19:23Thank you.
Please advise when I will be contacted and what yuo need to transfer the shares into my name.
Regards
C
Please advise when I will be contacted and what yuo need to transfer the shares into my name.
Regards
C
cH
charl H's update11 Dec 2024, 19:23
Reviewer Update
Thank you.
Please advise when I will be contacted and what yuo need to transfer the shares into my name.
Regards
C
Please advise when I will be contacted and what yuo need to transfer the shares into my name.
Regards
C
Old Mutual's replyOfficial
11 Dec 2024, 19:26Hi Charl H, our team will be reaching out to you, to advise what the next steps will be.
Old Mutual's reply11 Dec 2024, 19:26
Official
Hi Charl H, our team will be reaching out to you, to advise what the next steps will be.
cH
charl H's updateReviewer Update
17 Dec 2024, 09:18I am so ... ****ed of NOW! not a single respons from your claims deptment. Gavin keeps giving me same old retoric!!!
ARE YOU GOING TO SORT THIS OUT
??????????????????????????????????
making a case now with FSA,
ARE YOU GOING TO SORT THIS OUT
??????????????????????????????????
making a case now with FSA,
cH
charl H's update17 Dec 2024, 09:18
Reviewer Update
I am so ... ****ed of NOW! not a single respons from your claims deptment. Gavin keeps giving me same old retoric!!!
ARE YOU GOING TO SORT THIS OUT
??????????????????????????????????
making a case now with FSA,
ARE YOU GOING TO SORT THIS OUT
??????????????????????????????????
making a case now with FSA,
Old Mutual's replyOfficial
17 Dec 2024, 09:30Hi Charl, we are very sorry to hear this. We can assure you that we are following up regarding this.
Old Mutual's reply17 Dec 2024, 09:30
Official
Hi Charl, we are very sorry to hear this. We can assure you that we are following up regarding this.
cH
charl H's updateReviewer Update
17 Dec 2024, 09:39Case opened. ALL i need is this! - An instruction letter on the company’s letterhead advising us of the death of the shareholder and requesting that we update our records accordingly.
Case number is now: FAIS-90430-24/25 WC
Case number is now: FAIS-90430-24/25 WC
cH
charl H's update17 Dec 2024, 09:39
Reviewer Update
Case opened. ALL i need is this! - An instruction letter on the company’s letterhead advising us of the death of the shareholder and requesting that we update our records accordingly.
Case number is now: FAIS-90430-24/25 WC
Case number is now: FAIS-90430-24/25 WC
Old Mutual's replyOfficial
17 Dec 2024, 09:48We have sent this information to the team and a complaints assessor will be in touch with you shortly.
Old Mutual's reply17 Dec 2024, 09:48
Official
We have sent this information to the team and a complaints assessor will be in touch with you shortly.
cH
charl H's updateReviewer Update
07 Jan 2025, 08:45TO date NOTHING has been resolved 0! I guess I need to go legal now..
cH
charl H's update07 Jan 2025, 08:45
Reviewer Update
TO date NOTHING has been resolved 0! I guess I need to go legal now..
cH
charl H's updateReviewer Update
07 Jan 2025, 09:05I will be opening case of will full theft at the police station for the refusal of Old Mutual to give me the document I need!
- An instruction letter on the company’s letterhead advising us of the death of the shareholder and requesting that we update our records accordingly.
- An instruction letter on the company’s letterhead advising us of the death of the shareholder and requesting that we update our records accordingly.
cH
charl H's update07 Jan 2025, 09:05
Reviewer Update
I will be opening case of will full theft at the police station for the refusal of Old Mutual to give me the document I need!
- An instruction letter on the company’s letterhead advising us of the death of the shareholder and requesting that we update our records accordingly.
- An instruction letter on the company’s letterhead advising us of the death of the shareholder and requesting that we update our records accordingly.
Old Mutual's replyOfficial
07 Jan 2025, 13:49Hello Charl, we genuinely empathise with your situation and understand the importance of resolving this matter swiftly. One of our complaint assessors will be in touch.
Old Mutual's reply07 Jan 2025, 13:49
Official
Hello Charl, we genuinely empathise with your situation and understand the importance of resolving this matter swiftly. One of our complaint assessors will be in touch.