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Pelican M

1 reviews | Active since Apr 2025

30 Apr 2026, 19:49

Best service at Old mutual from Nathan Louw

I would like to give a shout out to Nathan Louw who assisted me with a 10 year service plan for my son. He was so understanding when I couldn't continue to the process due to being unwell. Some consultants put sales regardless of the customer's needs. He kept checking up on me and was very patient. As a result I will be looking at what else I can get at Old mutual through him. He is empathetic and compassionate which you hardly find from sales agents these days.

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Replies (2)
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Pelican M's update30 Apr 2026, 22:48
Reviewer Update
Ha ha ha... Please do include it, if he was not going to get in trouble I would give him a good tip. I will be continuing to get more products Nathan Louw sellers not because I need them but because he is exceptional at his job. I am not buying into old mutual but into him as a person. I hope he will grow in your company
Old Mutual
Old Mutual's reply01 May 2026, 10:25
Official
Good day Pelican

We are pleased to hear you are satisfied with the service received from Nathan, and we will inform him of your compliment. Thank you for your efforts. We appreciate your feedback shared.

Regards
Old Mutual Complaints Management