BT
Barbara T
1 reviews | Active since Oct 2011
19 Aug 2025, 13:25
Besides the person who assisted me this morning, sloppy and do not have any idea of time frames
Besides the person who assisted me this morning, sloppy and do not have any idea of time frames. Lincoln Moyer was very professional and assisted with the information that I require for my pension. I have been waiting for over 2 weeks which is totally unacceptable. The people in the call centre either choose not to assist or do not know why they are employed there.
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Old Mutual's replyOfficial
19 Aug 2025, 13:52Good day Barbara,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply19 Aug 2025, 13:52
Official
Good day Barbara,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management