Benefit not paid after three weeks , even if their email said it will be processed in 48 hours

They deserve zero, nothing, not even 1 star. Their email address is automated & so is their call center, no human interface. I guess they know that their service sucks, so they can't take responsibility for their lame processes. So why are they in the financial service industry? On 28th June, I sent all documents they required to pay the benefit, automated response email said benefit to be finalized in 48 hours. Numerous phone calls, without answer & three weeks later, no benefit paid. Now I see why their unclaimed benefits is billions cause it's lying there & making them profits whilst we struggle to get our own money.