BELOW SUB STANDARD SERVICE - REQUEST TO CANCEL POLICY AND REFUND INVESTMENT

I sent the following two complaints via the formal complaints form:

18 July 2020 My first request to cancel my tax free investment policy, refund my contributions and stop my debit order was sent on 19 JUNE 2020! No responses to my follow up emails, then request to send signed letter of cancellation, then no acknowledgement until I threatened to send a complaint and contact the Ombudsman, then apology because of COVID high volumes with form to complete!! NO RESPONSE again to my reply!!! UNACCEPTABLE!!!

19 August I am DONE! Totally unacceptable response from Nicole Jacobs (including I can go to the bank for a refund of my July premium!) to my complaint, followed by NO responses to my reply and 5 subsequent emails!!! I categorically said that I want my full investment, including interest etc. paid to me by cob on 18 August (having made this request on 19 JUNE) or I would lodge a complaint with the Ombudsman and take to all media. This is below sub standard service!! In addition, false advertising by Old Mutual when selling this tax free investment i.e. "quickly access your money when you really need it". REALLY???

NO response received after the second complaint!

Mine may be a small amount, in comparison to other Old Mutual clients, but right now it is big for me. As mentioned in my first complaint, I DO NOT need additional stress right now. I may be a "small fish" to Old Mutual, but small fish can be fiercer than large ones.