Being Treated Unfairly

Good day To whom it may concern

It is with great sadness as I work in the financial industry and be treated unfairly by one of Old Mutual consultants January and February 2019 I have been under some financial pressures I took my loan from Old Mutual Quagga Center in Pretoria West was assisted by a lady called Dineo , The consultant did not want to listen to me when I told her am under financial strain and will revert back as soon as my finances are back on track to make new arrangements so she kept on telling me am affecting her commission payments from Old Mutual which I still don’t understand how is that related to my loan am not sure if I lended nmoney from Old Mutual or her because she would call me and harassing me even after I told her ill revert back to Old Mutual and when I don’t answer ill just get a message saying as I quote “New arrangement agreed of R2751” will be sent to me and since the 20th February within every 5days my account will be debited without me making any arrangements today I spoke with the collections department and arrangement was done but am not happy with the consultant because if I check my account is in arrears with R2132 on my cheque account because of debits loaded from old mutual because that message of arrangement receives it if arrangement was done so according to me this lady has been loading debits without even considering or if I don’t answer she loads a debit your collection has made an arrangement with me for the 20th but now am sitting with arrears on my account which was caused unnecessary because of an employee who is worried about commission I don’t even know your structure can you please advice on how is Old Mutual finance practice treating customers fairly and if is this how you guys do business and how is my arrears from debiting my account every 3days will be sorted from the 20th of February 2019 if you check her system she been loaded debits and I never made any arrangements with her except today with call center and if this is not sorted out and no feedback not provided I will be contacting hello peter and consumers ombudsmen regarding this issue am an employee at Standard Bank and know how to treat clients .Please revert back regarding my feedback if I don’t hear from you by tomorrow midday ill take this forward because we in the same industry and clients are not supposed to be treated this way .

Regards Jorge ********** 060