Being treated inhumane, disrespected and humiliated by the Midrand Old mutual Branch

On 20 January 2026, I visited the Midrand branch after being advised by the Old Mutual Bank contact centre to attend the branch for assistance regarding my account, which had been suspended following my report of a ***** case. This account is my primary account and is used for the receipt of my salary.

Upon arrival at the branch, I was assisted by a consultant whose name I was unable to confirm, as they refused to provide it when requested. I then remembered that the consultant’s name may be either Patience or Precious. Instead of receiving assistance, I was met with rude, dismissive, and unprofessional behaviour.

The consultant refused to assist me, raised their voice at me in front of other clients, and colleagues after i was trying to explain my frustrations. She then instructed me to leave the branch. I was further spoken to in a demeaning manner and told to “act my age,” which I found humiliating and entirely inappropriate. Most concerning, I was at some point left in the consultants booth trying to contact the call centre which refered me back to the branch. even after ive been insisting and in tears trying to explain that i was at the branch and i was left alone. The team leader alomfo or Alonso became dismissive and told me that i was lying their consultants are supposed to assist me.

I would like to emphasise that I was calm, respectful, and simply seeking assistance regarding access to my main account, especially given that I am expecting my salary to be paid into this account. and i have funds that i need in the account to commute to work and home affairs where i need to get my temporary ID. Reporting ***** should not result in a client being treated with hostility or disrespect. Left the office in tears and being degraded like i amount to nothing even after explaining the importance of me having the funds in that account. The contact centre initiallly failed to warn me that reporting a ***** case would get my account suspended and it is causing me emotional and financial distress.