being sent from pillar to post for my payout

it is clear that most consumers have the same problem with your company when it comes to claims, first i requested my banking details to be updated and that was not done, my claim lapsed and i had to find it out myself. your staff responds vaguely to queries and have no sense of urgency. i had to call on 16 - 17 and 21 Sept 2015 only to be told my attachment is not opening. i hve been told of three turnaround times by your agents 5-8 days, 5-15 days and 15-20 days i cant help but wonder what is happening there, are you ducking and diving with my payout or is your staff just ***********? can i have my money on 28 /09 /2015 as the first consultant advised me before i go to ICASA. i will never have the energy to deal with this anymore thus I'm still waiting for the forms to cancel my funeral policy as i wouldn't want my family to deal with such service when I'm no longer alive. can i have my money please, i am livid