BEING CHARGED FOR THEIR CARELESS MISTAKE

I AM NOT HAPPY AS I AM WRITING THIS REVIEW I WAS ON UNPAID MATERNITY LEAVE FOR 2 MONTHS AND A CONSULTANT CALLED ME TO ASK ABOUT MY PREMIUMS AND I EXPLAINED MY SITUATION AND ASKED FOR OLD MUTUAL TO DEBIT AGAIN FROM AUGUST AND THAT WAS NEVER DONE I REQUESTED CALL BACKS AND NO ONE CALLED AND WHEN I CHECKED THE WHATSAPP NUMBER TO MAKE A PAYMENT ARRANGEMENT I ALWAYS GOT A MESSAGE THAT MY POLICIES WERE UP TO DATE AND STILL I REQUESTED CALL BACK AND NO ONE HAS CALLED TILL TO DATE NOW I RECEIVED AN EMAIL THAT I MUST PAY A CERTAIN AMOUNT OR MY POLICIES WILL BE CANCELED I NEVER SKIPPED EVEN A SINGLE PREMIUM SINCE I WAS INSURED WITH YOU AND THIS IS HOW YOU TREAT ME????

I WILL NOT PAY AND I WANT MY POLICIES TO FUNCTION AS THEY WERE BECAUSE IT IS NOT MY FAULT THAT YOU STOPPED DEBITED WHEN ISPECIFICALLY ASKED THAT YOU MUST RESUME DEBITS IN AUGUST