LL
Lerato L

1 reviews | Active since Jan 2014

19 Oct 2025, 06:39

********* behaviour

I visited Soshanguve Crossing branch on the 18th around 11.30. I was assisted by a guy called Marcus. What an ********* behavior. First he makes comments about my bank balance. Then he starts asking me personal questions such as where do I work and where do I live. He made concerning comments that I have money I'm not like others. I honestly don't feel safe after that encounter. I'm scared I may either be ****** because of this guy. He was busy on his phone I wonder if he was not already sending my details to ****s. Old mutual is about to have. A big bank. Can people trust such people to handle their money? With such behaviour? Should anything happen to me, old mutual will be liable because of this employee.

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Replies (1)
Old Mutual
Old Mutual's reply19 Oct 2025, 09:35
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management