********* behavior

In April 2024 I registered an investment of R1000 a month for 5 years, I was told by the rap that it will start deducting end of June 2024 yes indeed R1000 was deducted come end of July deduction was R1100, I called my rap which he proved to me to have sent a quiry to finance, August showed the same deduction, last week Wednesday I canceled the policy I was told that money will be paid within 5 days until today "2024-08-28" I haven't received my money nor a call explaining the difficulties.