IZ
Izzy Z
1 reviews | Active since Oct 2023
12 Oct 2023, 16:38
Been emailing back a...
Been emailing back and forth for the past week with no help! Today sent a dm on X and my case resolved in 3 hrs! All thanks to Nosiphiwe!
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Old Mutual's replyOfficial
12 Oct 2023, 16:45Good day Izzy
Thank you for your 5 star review.
We apologize for the inconvenience you experienced while emailing back and forth. We're glad to hear that Nosiphiwe was able to resolve your case within 3 hours after you sent a direct message social media.
At Old Mutual, we strive to provide efficient and effective customer service, and we're delighted that Nosiphiwe was able to assist you promptly. We will make sure to recognize her for her exceptional support.
Thank you for taking the time to share your experience, and please don't hesitate to reach out if you have any further questions or concerns.
Best regards,
Shannon Wentzel
Old Mutual Complaints Management
Thank you for your 5 star review.
We apologize for the inconvenience you experienced while emailing back and forth. We're glad to hear that Nosiphiwe was able to resolve your case within 3 hours after you sent a direct message social media.
At Old Mutual, we strive to provide efficient and effective customer service, and we're delighted that Nosiphiwe was able to assist you promptly. We will make sure to recognize her for her exceptional support.
Thank you for taking the time to share your experience, and please don't hesitate to reach out if you have any further questions or concerns.
Best regards,
Shannon Wentzel
Old Mutual Complaints Management
Old Mutual's reply12 Oct 2023, 16:45
Official
Good day Izzy
Thank you for your 5 star review.
We apologize for the inconvenience you experienced while emailing back and forth. We're glad to hear that Nosiphiwe was able to resolve your case within 3 hours after you sent a direct message social media.
At Old Mutual, we strive to provide efficient and effective customer service, and we're delighted that Nosiphiwe was able to assist you promptly. We will make sure to recognize her for her exceptional support.
Thank you for taking the time to share your experience, and please don't hesitate to reach out if you have any further questions or concerns.
Best regards,
Shannon Wentzel
Old Mutual Complaints Management
Thank you for your 5 star review.
We apologize for the inconvenience you experienced while emailing back and forth. We're glad to hear that Nosiphiwe was able to resolve your case within 3 hours after you sent a direct message social media.
At Old Mutual, we strive to provide efficient and effective customer service, and we're delighted that Nosiphiwe was able to assist you promptly. We will make sure to recognize her for her exceptional support.
Thank you for taking the time to share your experience, and please don't hesitate to reach out if you have any further questions or concerns.
Best regards,
Shannon Wentzel
Old Mutual Complaints Management