Be aware of NO SERVICE at Old Mutual retirement department!

I have an retirement annuity and after 33 years, I submitted the required paperwork for the 2 pot payout on 3 February 2026. Ref[PFRET***3]. On the 11 February 2026, we received an email from Zingisa Nomzanga, Senior Administrator, Mutual Park, Pinelands asking us to confirm the payout numbers including the associated costs. We confirmed the numbers the same day, 11 February 2026 by return email to *** There are no contact numbers at PFRetirals to follow up, only the email address. Bridgitte Fraser, Independant Distribution, Central South Africa Region was involved to assist us to get this done ASAP. But even with her involvement, we cannot get any feedback on the progress up to today, 24 February 2026, including the SARS feedback that is required for the cash Payout portion. I even went into an old Mutual office on the 19 February 2026 and spoke to Blessing Makhavhu that immediately sent an email to *** with no response to his email. Clearly there must be a reason for old mutual to give such terrible and delayed service? Could it be that the interest on the moneys are for old mutual benefit and hence the slow or no response on something that should take less than 10 working days? I am absolutely disgusted with old mutual retirement department after investing for 33 years, this is the absolute no service at all after all this time????