BANK STOLE MY MONEY

I don't like this bank. They STOLE my R50 for electricity TONIGHT. 19/06/2025 around 19h30-19h45. They deducted the R50 of my balance, gave me a msg to say we are processing the electricity and I must wait for the SMS? guess what I almost ran out of electricity (now 20h34 already) NOTHING. If you go into the Buy electricity? they say [we are still busy processing your electricity. NEVER before have I had this problem BT every time I have to buy electricity i get PANICK attacks because the app is SO SLOW in actually giving me the token? and TONIGHT? YOU STOLE MY R50? so I'm a pensioner and you ***** FROM ME??? GROSS NEGLIGENCE!. I had to buy a R10 for 5 units to keep the lights on! I DONT HAVE MORE MONIES TO BUY ANOTHER R50. GIVE IT BACK!