Bank *****

My bank account was cloned on 7th october same evening i reported ***** and my online app was suspended . 8th october i received a call and was instructed to visit a branch . Case was opened and on 14th an email was sent to me stating that my card was used with my cvv number and a online profile was created . However they are not able to send me copies of this . I live alone i have my card in my possession where did ******** get my information . I feel that the only persons that could do that are employed at bank . I have sent notice to Ombudsman and waiting for reply