Bank

There were 4 x USD transactions that went off my savings account. I do not purchase anything online. Old Mutual reversed the two transactions themselves but not the other 2 transactions. I lodged a ***** claim and was told that they are not refunding the balance of my money as i did these purchases online. If i in fact did do the USD purchases online, why reverse two and leave the other two? After reporting the ***** from my app online, I never received a phone call or email confirming they received the ***** Report. The next day i blocked my own card and went into the branch who wanted to know who blocked my card? Really?? I had to block it myself as i had no response from them at all. It took them 4 working days to replace the card and open my account. I was called today for the first time from their Head Office informing me that they are not refunding my ****** money. HOW CAN I PURCHASE WITH USD if i do not have Dollars in my account - i only have SA RANDS? Their assistance and cooperation in this matter is 00000