AS
Ashveer S
1 reviews | Active since Jun 2013
14 Jan 2025, 15:49
Bamboozled
I resigned effective 31 December 2024. I submitted my pension fund withdrawal thereafter. Old Mutual Superfund says there's a dispute of the dates from my app and the date the company date. I called HR and they confirmed as the same date as me. Old Mutual Superfund are giving me the run around. I expect my pension fund in 2 days or I'll escalate this.
Helpful (0)
Replies (13)0
Replies (13)AS
Ashveer S's updateReviewer Update
14 Jan 2025, 12:45I called them back and was advised this matter is being escalated. Why is something so simple so long to resolve? I need my money desperately. Can someone please assist me?
AS
Ashveer S's update14 Jan 2025, 12:45
Reviewer Update
I called them back and was advised this matter is being escalated. Why is something so simple so long to resolve? I need my money desperately. Can someone please assist me?
Old Mutual's replyOfficial
14 Jan 2025, 16:03Hi Ashveer
We’re sorry to hear about your service experience and the delays with your Superfund claim. We understand your frustration and will investigate this matter urgently. One of our team members will reach out to you directly to resolve this.
Regards,
Old Mutual Complaints Management
We’re sorry to hear about your service experience and the delays with your Superfund claim. We understand your frustration and will investigate this matter urgently. One of our team members will reach out to you directly to resolve this.
Regards,
Old Mutual Complaints Management
Old Mutual's reply14 Jan 2025, 16:03
Official
Hi Ashveer
We’re sorry to hear about your service experience and the delays with your Superfund claim. We understand your frustration and will investigate this matter urgently. One of our team members will reach out to you directly to resolve this.
Regards,
Old Mutual Complaints Management
We’re sorry to hear about your service experience and the delays with your Superfund claim. We understand your frustration and will investigate this matter urgently. One of our team members will reach out to you directly to resolve this.
Regards,
Old Mutual Complaints Management
AS
Ashveer S's updateReviewer Update
14 Jan 2025, 16:11How long will this take? I require my funds urgently
AS
Ashveer S's update14 Jan 2025, 16:11
Reviewer Update
How long will this take? I require my funds urgently
Old Mutual's replyOfficial
14 Jan 2025, 16:17We fully understand the urgency and sincerely apologise for the frustration caused. We can assure you that our team will be in touch to assist.
Old Mutual's reply14 Jan 2025, 16:17
Official
We fully understand the urgency and sincerely apologise for the frustration caused. We can assure you that our team will be in touch to assist.
AS
Ashveer S's updateReviewer Update
15 Jan 2025, 11:33I'm being given the runaround. I just called and was told to resubmit my claim. I called my company and they did everything correctly. It's old Mutual Superfund that's highly confused. I get different feedback from different consultants. Why am I given red tape to access my own funds? This is pathetic service. Nobody is calling me. I have to keep call them. Somebody please help me
AS
Ashveer S's update15 Jan 2025, 11:33
Reviewer Update
I'm being given the runaround. I just called and was told to resubmit my claim. I called my company and they did everything correctly. It's old Mutual Superfund that's highly confused. I get different feedback from different consultants. Why am I given red tape to access my own funds? This is pathetic service. Nobody is calling me. I have to keep call them. Somebody please help me
Old Mutual's replyOfficial
15 Jan 2025, 11:41Dear Ashveer
We note your comments, please be advised that this matter is been attended to and feedback will be provided by our complaint assessor via email. Your matter has been brought to the attention of our claims team and you can expect feedback soon.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided by our complaint assessor via email. Your matter has been brought to the attention of our claims team and you can expect feedback soon.
Regards
Old Mutual Complaints Management
Old Mutual's reply15 Jan 2025, 11:41
Official
Dear Ashveer
We note your comments, please be advised that this matter is been attended to and feedback will be provided by our complaint assessor via email. Your matter has been brought to the attention of our claims team and you can expect feedback soon.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided by our complaint assessor via email. Your matter has been brought to the attention of our claims team and you can expect feedback soon.
Regards
Old Mutual Complaints Management
AS
Ashveer S's updateReviewer Update
21 Jan 2025, 10:10I am still awaiting feedback. This is taking far too long
AS
Ashveer S's update21 Jan 2025, 10:10
Reviewer Update
I am still awaiting feedback. This is taking far too long
Old Mutual's replyOfficial
21 Jan 2025, 10:16Hi Ashveer,
Our team sent you an email yesterday. It reads as follows: "
Good day Mr Singh
Thank you for the opportunity to assist with your complaint.
Please accept our apology for the delayed feedback.
We can confirm that we received your MyClaim on 10/01/2025.
Disinvestment of your benefit is in progress and should be completed within 2 work days. Once disinvested, your claim will progress to tax directive status to obtain a tax directive from SARS.
Kind regards"
Our team sent you an email yesterday. It reads as follows: "
Good day Mr Singh
Thank you for the opportunity to assist with your complaint.
Please accept our apology for the delayed feedback.
We can confirm that we received your MyClaim on 10/01/2025.
Disinvestment of your benefit is in progress and should be completed within 2 work days. Once disinvested, your claim will progress to tax directive status to obtain a tax directive from SARS.
Kind regards"
Old Mutual's reply21 Jan 2025, 10:16
Official
Hi Ashveer,
Our team sent you an email yesterday. It reads as follows: "
Good day Mr Singh
Thank you for the opportunity to assist with your complaint.
Please accept our apology for the delayed feedback.
We can confirm that we received your MyClaim on 10/01/2025.
Disinvestment of your benefit is in progress and should be completed within 2 work days. Once disinvested, your claim will progress to tax directive status to obtain a tax directive from SARS.
Kind regards"
Our team sent you an email yesterday. It reads as follows: "
Good day Mr Singh
Thank you for the opportunity to assist with your complaint.
Please accept our apology for the delayed feedback.
We can confirm that we received your MyClaim on 10/01/2025.
Disinvestment of your benefit is in progress and should be completed within 2 work days. Once disinvested, your claim will progress to tax directive status to obtain a tax directive from SARS.
Kind regards"
Old Mutual's replyOfficial
21 Jan 2025, 10:17Please rest assured your matter is in progress and you will receive regular updates via SMS and email.
Old Mutual's reply21 Jan 2025, 10:17
Official
Please rest assured your matter is in progress and you will receive regular updates via SMS and email.
AS
Ashveer S's updateReviewer Update
21 Jan 2025, 10:20This is going on from 10 January. Your message said 2 days.
AS
Ashveer S's update21 Jan 2025, 10:20
Reviewer Update
This is going on from 10 January. Your message said 2 days.
Old Mutual's replyOfficial
21 Jan 2025, 10:24The email was forwarded to your inbox yesterday providing your with the latest update. You will receive further progress updates via email.
Old Mutual's reply21 Jan 2025, 10:24
Official
The email was forwarded to your inbox yesterday providing your with the latest update. You will receive further progress updates via email.
AS
Ashveer S's updateReviewer Update
21 Jan 2025, 10:55Yes, I received feedback yesterday, but it contradicts the contents of the mail. This is going on for far too long.
AS
Ashveer S's update21 Jan 2025, 10:55
Reviewer Update
Yes, I received feedback yesterday, but it contradicts the contents of the mail. This is going on for far too long.
Old Mutual's replyOfficial
21 Jan 2025, 11:01There shouldn't be any confusion. Our department received your complaint on 10/01/2025. Yesterday they forwarded you communication stating that there has been progress on your matter and it is currently in the disinvestment phase. This phase should be completed within 2 work days. From there, your claim will progress to tax directive status to obtain a tax directive from SARS. You will receive further updates directly from our team vial email or SMS.
Old Mutual's reply21 Jan 2025, 11:01
Official
There shouldn't be any confusion. Our department received your complaint on 10/01/2025. Yesterday they forwarded you communication stating that there has been progress on your matter and it is currently in the disinvestment phase. This phase should be completed within 2 work days. From there, your claim will progress to tax directive status to obtain a tax directive from SARS. You will receive further updates directly from our team vial email or SMS.