MM
Mangwato M
1 reviews | Active since Dec 2013
10 Feb 2021, 12:38
Bad/poor service ☹️
I have been calling them to help reinstate my policy and even sent them several emails with proof of payment. Every time I call, I’m told that I will receive feedback within 24/48hrs, and sadly, that has NEVER happened. I called again today to follow up, and my call was taken after 18minutes of ringing. The person who helped me had some background noise like s/he was watching TV, and wasn’t even friendly. Guess what, my query was escalated, AGAIN, meaning my request is not yet sorted and that I STILL HAVE TO WAIT FOR another 24/48hrs, according to them.......until I have to call or email to follow up by myself ☹️☹️☹️☹️☹️
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Old Mutual's replyOfficial
10 Feb 2021, 13:19Dear Mangwato Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerelyConsultant: Complaints Claims | People & Brand
Old Mutual's reply10 Feb 2021, 13:19
Official
Dear Mangwato Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerelyConsultant: Complaints Claims | People & Brand