Bad/Lack of Service

Bad/Lack of service

I've been struggling for two years between myself and my financial advisor to get confirmation from Old Mutual regarding my Group Scheme Policy. Emails and phone calls back and forward with no results. I've contacted the Call Centre twice again today and every time gets transferred to the market survey. Where to from here? This is my money that I've been contributing since 1985 to date. Every month this money is still getting deducted from my salary. This policy has matured already a few years ago. Therefore the request to get this sorted out as a matter of urgency

Lenette