Bad ,worse customer care by oldmutual

Old mutual refused to debit my policy on the 25th as i have requested at their nearest branch at quagga mall resulting in my policy lapsing which i paid for more than 25 years .when i call to ask them to resuscitate my greenlight policy they now want to give me a quote with medical checks but failing to tell me that i must go for hiv test .they just say medical checks trying to deceive me .later a consultant will ask you health and sensitive information as is she is a doctor .