TN
Thandiwe N

1 reviews | Active since Apr 2025

15 Apr 2025, 15:49

Bad treatment and my experience with Old Mutual

Dear Old Mutual

This is a complaint regarding one of your managers Mondli Cele. This is what transpired after we had a funeral for our member of the family, we then had a meeting discussing that everyone must have a policy. Because we were struggling financially to take care of the current funeral. I then call the adviser Bathabile she talk to us explaining the policies, after that she specifically talked to the individuals who want policies through my cell phone, she also toldl us we must pay for policy every month. We asked that can I pay for Mchunu and Zondi policy. She says yes. She spoke to Mchunu and Zondi, and they give me the cell phone to accept the debit order mandate, which I did and give the phone back to Mchunu, who then accepted her policy. We did the same process to Zondi. Then later I received a call from the person who identified himself as manager saying. I did a *****. I’m going to kill my sibling. He wanted the affidavit from me. I then said ok because I’m working I’ll do it on Friday and I will talk to my family member who is a police and tell my family about what he said. After a while some one came to my work and said he is the policeman I must come with him I’m arrested because of Old Mutual policies. I said ok I reported to my line manager and my colleagues, family and go with him when I got inside the police station ,inside the office he then said I must do the affidavit denying the policies because he want to deal with Bathabile (Advisor), I said I can not do that but I wrote on affidavit that , i did accept the debit check. I did not accept zondi and Mchunu. We were both all called to the meeting. During the meeting zondi said he accepted his policy and Mchunu said he accepted the policy they both use my cell phone. I went to the police station to open the case for Mondli Cele and I wrote the letter of complaint to Victor Raymond and Bongumusa Ngcobo. No one responded to me now I’m going to social media and will report this to OBUDSMAN and FSCA . At work every one hate Old Mutual

Can you please deal with Mondli Cele from Pietermaritzburg what he did is destroying Old Mutual name and impersonation of the police office and defimation of character . Now I understand why Old Mutual is trending badly in social media please help me Thandiwe Nzunza cell no ***

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Replies (1)
Old Mutual
Old Mutual's reply15 Apr 2025, 16:33
Official
Good day Thandiwe,

We have received your review and sincerely apologise for the distressing experience you have described. It is deeply concerning to hear about the challenges you and your family have faced during this entire ordeal.

Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing the conduct and behaviour of one of our employees.

We understand how frustrating this situation can be, especially as a loyal customer.Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.

Kind regards,
Old Mutual Complaints Management