MS
Mpoledi S
1 reviews | Active since Mar 2023
11 Aug 2025, 02:21
Bad staff members and company not willingly to take accountability
Old mutual staff member,covered my Uncle twice he has 2 policies and my Aunt wasn't covered I wasn't even aware i paid my policies every month,because of that negligence,My Aunt policy lapsed,It had been months trying to resolved this issue,I am send from pillar to post,My Aunt passed away on the 31st of July before the matter was resolved ,I had to go and get personal loans to assist with funeral.I need help to resolve this
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Old Mutual's replyOfficial
11 Aug 2025, 06:32Good Day Mpoledi S, we appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply11 Aug 2025, 06:32
Official
Good Day Mpoledi S, we appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management