Bad Services from Old Mutual

I am Appealing services provided by Old Mutual, I would not encourage anyone to Invest with Old Mutual. Their services is bad and the Management is rude.

I had the Investment with Old Mutual and when i started claiming it they started sending me from pillar to post telling me that i have to provide this and that information mind due i am the one who calls the call center and they do not provide me with feedback. I went to Jabulani mall branch were i was assisted by one of the Consultants and i asked her Nicely after completing and submitting all the required info to send me an email notification as a proof but nothing. I waited for the payout for over 3weeks and decided to call the call center when i was told that the issue is the change of Surname and they requested the letter from home affairs. I changed my last name 7years ago and one of the Advisors who called me to verify the application whom apparently they do not know now said to me even when my last name on the ID book and bank its not the same it is not gonna be an issue as log as the ID number that Capitec Bank it shouldn't be an issue. My concern was if i didn't call how would i have known this?

So i told them that to apply for letter of change of surname from lhome affairs it takes two months to get it and they have already wasted +-6weeks without telling me this and i need the Money Clinton the Manager told me to provide the Copy of ID's certified and Affidavit then i submitted that now they telling to complete the form again since they cannot use the details that the branch submitted or the ones that i submitted.

The staff is so rude and will place u on hold for over 10minutes then come back with no answer and the management doesn't seem to be helpful also.