Bad Services
On the 30th May 2018 I received an email advising me that my premiums will be increase, I responded and requested them not to increase. On the 06th June 2018 I had received an acknowledgement email from LAUREN DU PLESSIS – CLIENT SUPPORT CONSULTANT that it will be actioned .
On the last week of June, I had than received an message saying my premium will increase, I called the call center and was advised it was processed. On the 24th July I received a confirmation message. To my surprise I was debited the new premiums. I am so irritated and requested someone to rectify this mess or else I will be terminating my policy.
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Replies (2)
Old Mutual's replyOfficial
13 Aug 2018, 11:16Dear Hlengiwe
We received your review of 11 August 2018.
We sorry to hear about your service experience. We are investigating this matter and will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's reply13 Aug 2018, 11:16
Official
Dear Hlengiwe
We received your review of 11 August 2018.
We sorry to hear about your service experience. We are investigating this matter and will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's replyOfficial
21 Aug 2018, 14:18Dear Hlengiwe
We refer to your complaint regarding the premium increase. We confirm that the premium increase was reversed. The new premium is R190. 40 and the debit order was amended accordingly.
We apologise for the inconvenience caused to you in this regard.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's reply21 Aug 2018, 14:18
Official
Dear Hlengiwe
We refer to your complaint regarding the premium increase. We confirm that the premium increase was reversed. The new premium is R190. 40 and the debit order was amended accordingly.
We apologise for the inconvenience caused to you in this regard.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,