CT
Charlene T
1 reviews | Active since Sept 2014
06 Mar 2018, 08:03
Bad Services
I am very dissapointed in Old Mutual Finance, I app**** for a loan and signed all the necessary forms on the 27th February 2018. After numerous phone calls to find out the outcome of my loan, an agent informed me that all my documents were approved on the system and that there is a IT problem, as soon as it is resolve they will get back to me.
It's the 6th March still no feedback. No one comes back to me, I constantly need to phone in myself to find out if there is any progress. Such a waist of time.
Helpful (0)
Replies (4)0
Replies (4)
Old Mutual's replyOfficial
06 Mar 2018, 10:25Dear Charlene
I am sorry to hear of the service you have experienced. I have escalated this to the manager at Old Mutual Finance to investigate and provide you with feedback directly.
Kind regards
Belinda Hunt
Complaints Management
Best regards,
Old Mutual's reply06 Mar 2018, 10:25
Official
Dear Charlene
I am sorry to hear of the service you have experienced. I have escalated this to the manager at Old Mutual Finance to investigate and provide you with feedback directly.
Kind regards
Belinda Hunt
Complaints Management
Best regards,
CT
Charlene T's updateReviewer Update
09 Mar 2018, 12:40Good Day
Thank you for your response, someone has contacted me, but I still have a problem. They picked up that i had a Saya Account (which is not a debt review company) and said I should wait 24 months before I can apply for a loan again. I explained to them that I paid up that account in July 2016 and in that same year Old Mutual gave me a loan in October. Why are they having a problem now when they didn't have a problem in 2016?
I really need someone to sort this out for me please, my consultant that helped me was very helpful and she said they are still investigating my application, and she will get back to me as soon as she receives feedback.
I signed my quotation on the 28th February and it's now the 9th March, seriously this cannot continue to keep me on hold for this long.
CT
Charlene T's update09 Mar 2018, 12:40
Reviewer Update
Good Day
Thank you for your response, someone has contacted me, but I still have a problem. They picked up that i had a Saya Account (which is not a debt review company) and said I should wait 24 months before I can apply for a loan again. I explained to them that I paid up that account in July 2016 and in that same year Old Mutual gave me a loan in October. Why are they having a problem now when they didn't have a problem in 2016?
I really need someone to sort this out for me please, my consultant that helped me was very helpful and she said they are still investigating my application, and she will get back to me as soon as she receives feedback.
I signed my quotation on the 28th February and it's now the 9th March, seriously this cannot continue to keep me on hold for this long.
CT
Charlene T's updateReviewer Update
13 Mar 2018, 08:55Good Day Thank you for your response, someone has contacted me, but I still have a problem. They picked up that i had a Saya Account (which is not a debt review company) and said I should wait 24 months before I can apply for a loan again. I explained to them that I paid up that account in July 2016 and in that same year Old Mutual gave me a loan in October. Why are they having a problem now when they didn't have a problem in 2016? I really need someone to sort this out for me please, my consultant that helped me was very helpful and she said they are still investigating my application, and she will get back to me as soon as she receives feedback. I signed my quotation on the 28th February and it's now the 9th March.
So the consultant came back to me yesterday, 12 March only to let me know that I did not get the loan due to this account.
My problem with this why all of a sudden are you changing your policies? When you apply for a loan on your web-page it ask you if you are under debt review and I said no because I am not under debt review, I have a standard bank loan (which is a reputable bank). There is no way they would give me a loan if I was under debt review.
Very bad service and very pathetic excuse, sorry but i will not be doing business with you anymore. Will also cancel my policies from old mutual as well.
CT
Charlene T's update13 Mar 2018, 08:55
Reviewer Update
Good Day Thank you for your response, someone has contacted me, but I still have a problem. They picked up that i had a Saya Account (which is not a debt review company) and said I should wait 24 months before I can apply for a loan again. I explained to them that I paid up that account in July 2016 and in that same year Old Mutual gave me a loan in October. Why are they having a problem now when they didn't have a problem in 2016? I really need someone to sort this out for me please, my consultant that helped me was very helpful and she said they are still investigating my application, and she will get back to me as soon as she receives feedback. I signed my quotation on the 28th February and it's now the 9th March.
So the consultant came back to me yesterday, 12 March only to let me know that I did not get the loan due to this account.
My problem with this why all of a sudden are you changing your policies? When you apply for a loan on your web-page it ask you if you are under debt review and I said no because I am not under debt review, I have a standard bank loan (which is a reputable bank). There is no way they would give me a loan if I was under debt review.
Very bad service and very pathetic excuse, sorry but i will not be doing business with you anymore. Will also cancel my policies from old mutual as well.
Old Mutual's replyOfficial
14 Mar 2018, 18:57Dear Charlene,
Old Mutual Finance has confirmed that they made contact with you and provided context regarding your loan application.
Kind regards
Belinda Hunt
Complaints Management
Best regards,
Old Mutual's reply14 Mar 2018, 18:57
Official
Dear Charlene,
Old Mutual Finance has confirmed that they made contact with you and provided context regarding your loan application.
Kind regards
Belinda Hunt
Complaints Management
Best regards,