SB
Solomon B
1 reviews | Active since Jul 2016
10 Oct 2018, 11:34
BAD SERVICE,NO COMMUNICATION
OLD MUTUAL DOESNT COMMUNICATE WITH CLIENTS,THEY MAKE YOU WAIT FOR HOURS ON THE PHONE AND THEIR CONSULTANTS ARE JUDGEMENTAL AND AGRO,I GOT BAD SERVICE FROM THIS GUYS WISH PEOPLE WOULD NOT APPROACH THEM FOR SERVICES,IN 2018 A SERVICE PROVIDER IS DOING THIS TO THEIR CLIENTS,aaaiii boo **** SERVICE INDEED,FOR ONLY WANTING TO SURRENDER A PAID UP INVESTMENT POLICY .
Helpful (0)
Replies (2)0
Replies (2)
Old Mutual's replyOfficial
10 Oct 2018, 12:24Hi Solomon
I'm really sorry to hear about your experience and thank you for bringing it to our attention.
We will investigate this matter and resolve directly with you.
Kind regards
Christian Cloete
Complaints Management
I'm really sorry to hear about your experience and thank you for bringing it to our attention.
We will investigate this matter and resolve directly with you.
Kind regards
Christian Cloete
Complaints Management
Old Mutual's reply10 Oct 2018, 12:24
Official
Hi Solomon
I'm really sorry to hear about your experience and thank you for bringing it to our attention.
We will investigate this matter and resolve directly with you.
Kind regards
Christian Cloete
Complaints Management
I'm really sorry to hear about your experience and thank you for bringing it to our attention.
We will investigate this matter and resolve directly with you.
Kind regards
Christian Cloete
Complaints Management
Old Mutual's replyOfficial
10 Oct 2018, 16:15Hi Solomon
Our call centre management team phoned you to apologise for the level of service you experienced.
We prioritised the maturity payment and deposited the amount into your bank account.
Thank you for the opportunity to resolve this matter in such an agreeable way.
Kind regards
Christian Cloete
Our call centre management team phoned you to apologise for the level of service you experienced.
We prioritised the maturity payment and deposited the amount into your bank account.
Thank you for the opportunity to resolve this matter in such an agreeable way.
Kind regards
Christian Cloete
Old Mutual's reply10 Oct 2018, 16:15
Official
Hi Solomon
Our call centre management team phoned you to apologise for the level of service you experienced.
We prioritised the maturity payment and deposited the amount into your bank account.
Thank you for the opportunity to resolve this matter in such an agreeable way.
Kind regards
Christian Cloete
Our call centre management team phoned you to apologise for the level of service you experienced.
We prioritised the maturity payment and deposited the amount into your bank account.
Thank you for the opportunity to resolve this matter in such an agreeable way.
Kind regards
Christian Cloete