1 reviews | Active since Nov 2016

15 May 2018, 20:58

BAD SERVICE / WORST SERVICE

I have been trying to cancel my investment for over 2 months. I am currently getting bad service because it took me a few minutes to take out the plan and to cancel I have visited 2 branches and got no help. I think maybe you hire *********** staff that’s why the service is so bad. I don’t think i’ll ever work with old mutual or even recommend people.

0
Replies (6)
Old Mutual
Old Mutual's reply16 May 2018, 09:01
Official

Dear Thapelo

Thank you for the review.

I am sorry to hear about the poor service you experienced with your request to cancel your investment.

I will investigate and revert to you for feedback before close of business today.

Regards

Vuyani Ntantiso

Complaints Management

Old Mutual
Old Mutual's reply16 May 2018, 09:03
Official

Dear Thapelo

Thank you for the review.

I am sorry to hear about the poor service you experienced with your request to cancel your investment.

I will investigate and revert to you for feedback before close of business today.

Regards

Vuyani Ntantiso

Complaints Management

Old Mutual
Old Mutual's reply16 May 2018, 09:03
Official

Dear Thapelo

Thank you for the review.

I am sorry to hear about the poor service you experienced with your request to cancel your investment.

I will investigate and revert to you for feedback before close of business today.

Regards

Vuyani Ntantiso

Complaints Management

Old Mutual
Old Mutual's reply16 May 2018, 09:05
Official

Dear Thapelo

Thank you for the review.

I am sorry to hear about the poor service you experienced with your request to cancel your investment.

I will investigate and revert to you for feedback before close of business today.

Regards

Vuyani Ntantiso

Complaints Management

Old Mutual
Old Mutual's reply16 May 2018, 09:05
Official

Dear Thapelo

Thank you for the review.

I am sorry to hear about the poor service you experienced with your request to cancel your investment.

I will investigate and revert to you for feedback before close of business today.

Regards

Vuyani Ntantiso

Complaints Management

Old Mutual
Old Mutual's reply16 May 2018, 09:06
Official

Dear Thapelo

Thank you for the review.

I am sorry to hear about the poor service you experienced with your request to cancel your investment.

I will investigate and revert to you for feedback before close of business today.

Regards

Vuyani Ntantiso

Complaints Management