ZM
Zamile M
1 reviews | Active since Nov 2025
09 Dec 2025, 12:56
BAD SERVICE! UNKEPT PROMISES!
I mistakenly sent money to an old Mutual account, and when I requested a reversal I was asked to send my bank statement, of which I did through their service email and their WhatsApp. They promised to get back to me in 10 days. 15 days have passed now and there is still no communication from Old Mutual Banking about the progress of my case. When asking for help from the different branches, the consultants are so unpleasant. Deplorable behavior from the business and the staff. I just want my money back!
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Replies (3)
Old Mutual's replyOfficial
09 Dec 2025, 13:20Good day Zamile M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply09 Dec 2025, 13:20
Official
Good day Zamile M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
ZM
Zamile M's updateReviewer Update
11 Dec 2025, 11:05Good day
The Old Mutual Money Account team sent an email saying they cannot locate the payment, but a consultant at the Sandton branch confirmed that the account number belongs to an OM account. And when I go back to TymeBank, which is the account I sent the money from they also maintain their position that the money went to an OM money account. Now I'm confused, where am I supposed to go to?
The Old Mutual Money Account team sent an email saying they cannot locate the payment, but a consultant at the Sandton branch confirmed that the account number belongs to an OM account. And when I go back to TymeBank, which is the account I sent the money from they also maintain their position that the money went to an OM money account. Now I'm confused, where am I supposed to go to?
ZM
Zamile M's update11 Dec 2025, 11:05
Reviewer Update
Good day
The Old Mutual Money Account team sent an email saying they cannot locate the payment, but a consultant at the Sandton branch confirmed that the account number belongs to an OM account. And when I go back to TymeBank, which is the account I sent the money from they also maintain their position that the money went to an OM money account. Now I'm confused, where am I supposed to go to?
The Old Mutual Money Account team sent an email saying they cannot locate the payment, but a consultant at the Sandton branch confirmed that the account number belongs to an OM account. And when I go back to TymeBank, which is the account I sent the money from they also maintain their position that the money went to an OM money account. Now I'm confused, where am I supposed to go to?
Old Mutual's replyOfficial
11 Dec 2025, 11:15Good day Zamile M,
We are sorry for the frustration caused. We are following up regarding this.
Regards,
Old Mutual Complaints Management
We are sorry for the frustration caused. We are following up regarding this.
Regards,
Old Mutual Complaints Management
Old Mutual's reply11 Dec 2025, 11:15
Official
Good day Zamile M,
We are sorry for the frustration caused. We are following up regarding this.
Regards,
Old Mutual Complaints Management
We are sorry for the frustration caused. We are following up regarding this.
Regards,
Old Mutual Complaints Management