KN
Khamusi N
1 reviews | Active since Apr 2019
02 May 2019, 13:04
Bad service to surrender policy
On the 15th I submitted required documents to surrender my Policy number: ********** 3 & to date i have not been advise of progress and follow-up email are not responded to. Can some urgently call me as i have waited for more than 2 weeks now. A friend has advised me that his was processed with 5days - why is mine taking longer and no communication.
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Replies (1)
Old Mutual's replyOfficial
03 May 2019, 11:19Hi Khamusi
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve the matter with you directly.
Regards
Brent Sellidon
Old Mutual Complaints
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve the matter with you directly.
Regards
Brent Sellidon
Old Mutual Complaints
Old Mutual's reply03 May 2019, 11:19
Official
Hi Khamusi
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve the matter with you directly.
Regards
Brent Sellidon
Old Mutual Complaints
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve the matter with you directly.
Regards
Brent Sellidon
Old Mutual Complaints